Frequently Asked Questions

Find answers to common questions about our investment platform and services

General Questions

What is Yournesta?

Yournesta is a premier investment platform that provides access to cryptocurrency trading, gold and silver investments, and various digital currency opportunities. We offer secure, transparent, and profitable investment solutions for investors worldwide.

Is Yournesta regulated and licensed?

Yes, Yournesta operates in compliance with international financial regulations. We are registered and licensed to provide investment services in multiple jurisdictions. Our operations are regularly audited by third-party firms to ensure transparency and compliance.

How do I get started?

Getting started is easy:

  • Create a free account
  • Verify your email address
  • Complete your profile information
  • Make your first deposit (minimum $3,000)
  • Start investing or trading

Investment Questions

What are the minimum investment requirements?

The minimum investment amount is $3,000. This applies to all our investment plans. Different plans have different minimum requirements, with our Gold Starter plan starting at $3,000.

How are returns calculated?

Returns are calculated based on your chosen investment plan. Each plan has a fixed ROI percentage that is distributed daily throughout the investment duration. For example, a 30-day plan with 15% ROI will earn you approximately 0.5% daily.

Can I reinvest my profits?

Yes, you can reinvest your profits at any time. We offer compound investment options that automatically reinvest your daily returns to maximize your earnings. You can also manually reinvest through your dashboard.

What happens at the end of the investment period?

At the end of your investment period, your initial capital plus all earned profits are returned to your account balance. You can then withdraw the funds or reinvest them in a new plan.

Trading Questions

What assets can I trade?

Our trading platform supports multiple asset classes:

  • Cryptocurrencies (Bitcoin, Ethereum, etc.)
  • Gold (XAU/USD)
  • Silver (XAG/USD)
  • Major forex pairs
  • Digital currencies
What is leverage trading?

Leverage allows you to trade larger positions with a smaller amount of capital. For example, with 10x leverage, a $100 investment controls a $1,000 position. While leverage can amplify profits, it also increases risk. We offer leverage from 1x to 10x depending on the asset.

How do stop loss and take profit work?

Stop loss and take profit are risk management tools:

  • Stop Loss: Automatically closes your trade at a specified price to limit losses
  • Take Profit: Automatically closes your trade when it reaches your target profit level

These orders help you manage risk without constantly monitoring the markets.

Account Questions

How do I create an account?

Click the "Register" button on our homepage and fill out the registration form with your username, email, and password. After registration, verify your email address to activate your account.

I forgot my password. What should I do?

Click the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder.

Can I have multiple accounts?

No, each user is allowed only one account. Multiple accounts are against our terms of service and may result in all accounts being suspended. If you need to change account details, please contact support.

Security Questions

How secure is my money?

We employ bank-level security measures including:

  • 256-bit SSL encryption
  • Two-factor authentication (2FA)
  • Cold storage for cryptocurrencies
  • Regular security audits
  • DDoS protection
What is Two-Factor Authentication (2FA)?

2FA adds an extra layer of security to your account. After entering your password, you'll need to provide a one-time code from your authenticator app (like Google Authenticator). This ensures that even if someone has your password, they can't access your account without your phone.

How do I protect my account?

Follow these security best practices:

  • Use a strong, unique password
  • Enable 2FA
  • Never share your login credentials
  • Log out from shared devices
  • Verify all withdrawal addresses
  • Keep your email account secure

Withdrawal Questions

How do I withdraw my funds?

To withdraw funds:

  1. Log in to your account
  2. Go to the "Withdraw" section
  3. Select your withdrawal method
  4. Enter the amount and wallet address
  5. Confirm the withdrawal

Withdrawals are processed within 24 hours.

What are the withdrawal limits?

Minimum withdrawal: $50.00
Maximum withdrawal: $50,000.00 per transaction
Withdrawal fee: 0

How long do withdrawals take?

Withdrawal processing times vary by method:

  • Cryptocurrency: 1-3 hours after approval
  • Bank Transfer: 1-3 business days
  • Credit/Debit Card: 3-5 business days

All withdrawals are reviewed by our security team before processing.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.

Email Support

Get a response within 24 hours

info@yournesta.com

Live Chat

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Phone Support

24/7 Live Support support

+1 (555) 123-4567
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